display error and problem using CC in fullscreen

If you are allergic to bug trackers, you can post here any remarks, issues and potential bugs you encounter
Post Reply
flaenen
Posts: 7
Joined: Tue Aug 01, 2017 7:49 am

display error and problem using CC in fullscreen

Post by flaenen » Mon Aug 07, 2017 9:58 am

Hello, I have switched CloudCompare in fullscreen on Windows 10, and now the menus do not respond anymore when I click on them.
Before switching to fullscreen, I already experienced weird display (I had to place the mouse pointer below the menus to be able to click on them).
I tried reinstalling the software, or installing an older version, the 2.8, but it stays in fullscreen mode.
Any help would be appreciated.

daniel
Site Admin
Posts: 4149
Joined: Wed Oct 13, 2010 7:34 am
Location: Grenoble, France
Contact:

Re: disaply error and problem using CC in fullscreen

Post by daniel » Mon Aug 07, 2017 10:29 am

To leave fullscreen mode, you can use F9 or F11 (it depends on which mode you used).

And I experienced the weird bug you described on a Windows 7 compter with the latest Intel driver... Sadly I couldn't understand where the problem was coming from. What is your configuration?
Daniel, CloudCompare admin

flaenen
Posts: 7
Joined: Tue Aug 01, 2017 7:49 am

Re: disaply error and problem using CC in fullscreen

Post by flaenen » Tue Aug 08, 2017 7:43 pm

Thank you. Indeed I can exit the fullscreen mode with the F9 or F11 keys.

But still the same problem : the menu bar is hidden by the title bar. I can click on the menu item from below, guessing their position, but still...
I have Windows 10, a Dell computer, I think I also have the latest intel drivers.

daniel
Site Admin
Posts: 4149
Joined: Wed Oct 13, 2010 7:34 am
Location: Grenoble, France
Contact:

Re: disaply error and problem using CC in fullscreen

Post by daniel » Wed Aug 09, 2017 8:31 am

Yep, same error on the computer with Intel chipset on my side. I'll have to investigate this...
Daniel, CloudCompare admin

daniel
Site Admin
Posts: 4149
Joined: Wed Oct 13, 2010 7:34 am
Location: Grenoble, France
Contact:

Re: disaply error and problem using CC in fullscreen

Post by daniel » Fri Aug 25, 2017 7:51 am

According to Qt, this bug was indeed coming from an Intel Graphics driver, and it should be fixed with this version:
https://downloadcenter.intel.com/downlo ... duct=80939

Can you test it on your side?

Here is the Qt bug for the records: https://bugreports.qt.io/browse/QTBUG-62127
Daniel, CloudCompare admin

flaenen
Posts: 7
Joined: Tue Aug 01, 2017 7:49 am

Re: disaply error and problem using CC in fullscreen

Post by flaenen » Wed Sep 13, 2017 10:30 am

Hello,

Sorry for the late reply, I didn't get email notification and just saw your answer today.
Indeed I have the same graphic card (Intel Graphics 530) as in the Qt bug tracker. I have the Dell driver installed, the latest it seems from their website (21.20.16.4664).
So you suggest to install the generic Intel Driver 15.46.02.4729 ? Or equivalently I guess, the 15.46.05.4771. I get some warnings from Intel that manufacturers (like Dell) may have customized the drivers and so that it is not advised to use Intel Generic Driver etc... Anyway, I tried uploading my driver with the Intel Generic one, and I got a message saying that I have already the latest drivers. I installed lastest version of CC but unfortunately I get the same issue...

Post Reply