Can't display RGB

[3uild3d]

Hello everyone, I'm workin in a .laz file, just used poisson recon and have the mesh with scalar field color. I can't see the RGB option at CC Object / Color menu.

I have all the files that was generated with a drone, the .obj opens in 3D Max with perfect maping, but the technician use other programs an can't help me.





Update

I've found that when I try to open a file with less points, te software give me the RGB option, and when I try with the best resolution file, the RGB option freeze:

[daniel]

If you don't have the RGB option, it means that the information is not present in the file. I guess this information is missing in your high resolution LAS file?

[3uild3d]

I've talked to the drone guy. He doesn't know why this is happening, the files are the (suppost to be) the same, only with less points...

[Zetly_Casper]

I’ve run into similar color inconsistencies in CloudCompare when importing data from different sources. A lot of the time it ends up being related to normalization/scalar field ranges or RGB values being interpreted differently during export/import.
It can help to inspect a few actual color values instead of relying only on the viewport rendering. I sometimes use https://colorpickerimage.org/ on screenshots/exports just to verify whether the RGB values are really changing or if it’s mostly a display/rendering issue inside the viewer.